Privacy Policy
Last updated: June 10, 2026
Flood & Water Damage Restoration Dallas ("13333 Esperanza Rd, Dallas, TX 75240") is committed to protecting your privacy. This policy explains what information we collect and how we use it.
1. Information We Collect
When you contact us through our website, by phone, or by email, we may collect:
- Your name, phone number, and email address
- Your property address and a description of the damage
- Communications you send to us
- Technical data such as IP address and browser type (collected automatically via standard web server logs)
We do not collect payment card numbers or financial account information through our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry or service request
- Schedule and perform water damage restoration services
- Process and coordinate insurance claims on your behalf
- Send you updates about your project or appointment
- Improve our website and services
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information with:
- Insurance companies — to process your claim, at your direction
- Subcontractors — only as necessary to perform restoration services, and only under confidentiality obligations
- Legal or regulatory authorities — when required by law, court order, or government request
- Business successors — in the event of a merger, acquisition, or sale of assets, subject to the same privacy protections
4. Cookies and Tracking
Our website uses standard browser cookies and web analytics tools to understand how visitors use our site. These tools may collect anonymous usage data such as pages visited, time on site, and referral source. You can disable cookies in your browser settings, though some site features may not function correctly.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically five to seven years for service records in accordance with Texas law. After that period, we securely delete or anonymize the data.
6. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention obligations)
- Opt out of future marketing communications
To exercise any of these rights, contact us at the information below.
8. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy, please contact us: